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The Internet Group (IT Support): Performance Without Fail

Solutions > Management > Network Management

FULL NETWORK AUDIT

	How effective is your IT network & your current service provider?
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NETWORK SECURITY

	Does your company depend on its critical data?
	Yes

IT SUPPORT SERVICE

	Our accredited IT Service Desk utilises SDI & ITIL frameworks
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Network Management

Total network support with 24x7x365 peace of mind

In today's environment, the availability of IT Systems is critical to the success of any business. If there are situations where your infrastructure is failing, this can have serious and adverse effects on your performance and credibility.

It is therefore essential to have an effective Network Management Service that proactively monitors your IT infrastructure 24 hours a day, allowing your provider to provide total network support and peace of mind to you by ensuring that any potential issue is investigated as a matter of urgent priority.

Our Proactive Network Management

Our Network Management Service utilises Dell's award winning DRM product to provide remote monitoring for all your IT infrastructure, including hardware, software and connectivity.

Our 24x7x365 staffed NOC provides us with real-time information on the performance of your entire network - from server processing capacity to connectivity failures.

This results in incidents being solved quickly and efficiently, with an average response time of just 12 minutes.

The benefits of our Network Management Service includes:

Full 24/7 internet connectivity monitoring
- Consistent and active link to all Infrastructure
- Monitoring of all connectivity links (Email, Internet etc.)

Capacity management
- Constant management of your infrastructures storage capacity
- Identify disk space shortages and alert when below certain thresholds
- Forecast of your projected business growth

Availability management
- Report on the average availability of your infrastructure
- Identify failing hardware over period of time using trend analysis
- Identify potential failings before they happen

Asset database
- Keeps a record of all hardware connected to your Infrastructure
- Identify when new hardware is connected highlighting potential security threats

Hardware resilience monitoring
- Report on your hardware to identify potential failings
- Identify needs of new hardware assets only when needed

Automatic software alerting
- Alerts will be generated without the need of human intervention
- Licensing Compliance
- Fully automatic software fault

Automatic incident generation
- Incidents will be generated without your intervention to alert our skilled engineers

Security alerting
- Identify any possible security breach of hacking into your system
- Identify user security access (password guessing)
- Alert on potential data theft

Transparent Reporting of our Service

In our service to you, we will actively provide you with regular reporting on all of these areas of your IT infrastructure, so that you have total visibility into its effectiveness. Our reporting to you is completely transparent.

Can your business afford not to have effective and predictable Network Management?