IT Management and Support

We believe that there are several key success factors in IT Service Management (ITSM). All of these are based on best practice processes that we strictly adhere to, so we can ensure we always deliver the best results to our clients.
 

IT Solutions following best practices

We use the ITIL and SDI framework and methodologies, and follow industry best practice in all our operations. We use solutions that 'just work' so that our IT management to you is delivered consistently every time.
 

We work with our clients throughout the entire lifecycle of your IT Service:

• IT Service Management Strategy
  Demand, Growth, Business Planning, Financial Management
• Service Design
  Management & Control, Risks, Success Factors, Application
• Service Transition
  Audits, Implementation, Change, Business Infrastructure
• Service Operation
  Service Desk, Problem Management, Results, Reporting
• Continual Service Improvement
  Business Needs & Change, Consistency, Reviews

Our determination and dedication to the excellence of these processes mean that you can have total confidence in our ability to grow your IT infrastructure and to ensure that it is cared for as if it were our own.
 
Our IT management services include, but are not limited to, a London-based IT service desk, Network management and ‘cradle to grave’ IT outsourcing solutions. We hold a three star accreditation from the SDI (Service Desk Institute) and have recently become an SDI gold membership holder.
 

Complete Transparency

It is fundamental to any outsourcing relationship that that you have total visibility into all elements of our business relationship. For us, transparency of our IT management provision is where we stand out from other managed service providers.
 
We give you full insight into our processes and procedures to ensure that we work in harmony with your business, whilst our advanced Client Extranet allows you to delve into our internal systems and see how well we are performing without our intervention.
 

For further information regarding The Internet Group's IT management services, contact us by clicking on one of the links below.