IT SUPPORT CALCULATOR

IT Service Desk - 3 Star SDI Accredited

Taking IT support to the next level

The term 'Helpdesk' is now considered to be obsolete in the modern IT business world. It has become associated with a relatively low end technical competence level, using minimal process frameworks to resolve a user's issue. Helpdesks have become accustomed to poor service levels and in no way show confidence to a client's business.

The Internet Group IT Service Desk

Here at The Internet Group we operate a UK based 24x7x365 IT Service Desk that delivers all elements of IT managed services.

Our Service Desk Analysts are not only highly technical but are also consistently trained to ensure they only speak in jargon free English. This ensures every user gets the most out of their IT support experience quickly and efficiently, helping to minimise downtime.

Presently our IT Service Desk achieving the following targets:

FACT: Our average IT support response time is just 12 minutes
FACT: Over 22% of all incidents logged by our service desk are logged by our proactive monitoring platform and resolved without your intervention.

Your Single Point of Contact

We act as a Single Point of Contact (SPOC) to all your end users for all aspects of their IT support requirements. This includes the following features:

Incident Management:
Common faults and outages that affect the day to day business function
Service Request Management:
The needs of the business user (new software, hardware, access rights etc.)
Queries:
Questions, training, ideas etc.
Change Management:
Needs of the business infrastructure (new servers, switches, enterprise software releases)
Problem Management:
Trending, root cause analysis and incident prevention

Choosing The Internet Group as your IT outsourcing and IT Service Desk supplier we will enhance your user's support experience and will ensure your systems remain robust, secure and always available.

Service Desk Institute

To ensure that we always provide the highest level of service to our business clients, we work directly with the Service Desk Institute (SDI).

The SDI is the leading professional organisation on a global scale working within the ITSM (Information Technology Service Management) industry. They measure us on our performance to our clients, process framework, people management and development, business strategy, sales process and even our social and environmental responsibilities.

They have set high standards throughout their core guidelines, that completely ensures the best results are delivered to our clients. As part of this accreditation, we are required to regularly measure our success by asking our clients to regularly complete an Electronic Client Satisfaction Questionnaire (ECSQ). We are currently a 3 star SDI accredited facility and hold an SDI gold membership.

We have regular client review days, so we can sit down with you and review your systems, evaluate our service and discuss strategies to enhance your business further. It is our mission to ensure that you are always getting the best from your IT and from our relationship.