IT SUPPORT SERVICE

	Our accredited IT Service Desk utilises SDI & ITIL frameworks
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IT OUTSOURCING

	Want to reduce your IT support costs & increase productivity?
	Yes

Fully Managed IT Support

Peace of mind IT Support, IT management and IT outsourcing made easy

If you’re responsible for ensuring your network infrastructure delivers the highest performance, availability, resilience and reliability 24/7, we can help you achieve that in smarter, less stressful and lower cost ways.

What's Covered?
How You Benefit
Why Us?

What’s Covered?

IT Service levels you can depend on

Average response time of within 12 minutes
99% of issues are resolved remotely – saving you time and money
70% of all incidents & requests resolved by first line support/IT service desk without any escalation

Our fully managed IT Support packages include the following - all services and delivery can be tailored to your specific requirements:

Award winning IT service desk and IT support: unlimited remote and phone resolution of IT issues
Dedicated Service Delivery Manager (SDM) for your business
Intelligent Network Monitoring including predictive monitoring platform (PMP)
1st, 2nd and 3rd Line Support: friendly analysts speaking jargon-free English
Highly trained IT Service Desk/IT Helpdesk and specialist resolver groups who know your systems
Hardware/Software advice and procurement
Management Reports for complete transparency
Infrastructure Management and Support including Local Backup Management
24/7 Server & Device Monitoring including switches, routers, firewalls and more
In-depth Monitoring, Audits and Reports
Daily Backup Checks & Alerts
Software Patch Management
Antivirus Management
Third party software management and supplier liaison
Optional Onsite Field Engineers
Optional 24/7 On-Call services
Optional Backup/Restore Integrity Testing

How You Benefit

Faster fixes, smarter support, smoother return to service - and less downtime
Lower cost IT services, IT management and IT support than you could possibly resource and deliver in-house
Assured service levels consistently above the industry average
Lower total cost of ownership (TCO)
Move beyond the break/fix mentality – we pro actively work with you to create a Strategic Roadmap for your IT
We track and work to consistently improve service levels: we are just as enthusiastic 12 months or two years down the line as we are on the first day of service provision

Why Us?

Our credentials are impeccable, our focus is simple: to deliver the best possible IT services and support to your business.

Industry Best Practice – we use the SDI/ITIL best practice framework for all service delivery functions
Guaranteed SLAs drive consistently high service levels
Proven experience serving the mid-markets and across all sectors
Complete transparency so clients can constantly measure and benchmark the service we provide to them, including an advanced Client Extranet System with dashboard
Accreditations – three stars from the Service Desk Institute (SDI) plus all the Microsoft Gold, Dell Certified, VMware, Symantec, Websense, Safend and Quest partnerships you’d expect.