IT SUPPORT SERVICE

	Our accredited IT Service Desk utilises SDI & ITIL frameworks
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IT OUTSOURCING

	Want to reduce your IT support costs & increase productivity?
	Yes

Assisted IT Support

Targeted coverage and support to extend in-house provision: technical outsourcing made easy whether it be 1st, 2nd or 3rd line Support teams

Few in-house IT functions can employ specialists and accredited experts covering all areas of IT – not least because the cost would be prohibitive. For those times when you do need to handle an especially complex issue or want fast answers in a specialised area, our 3rd Line Support teams are waiting for your call: cost effective support as and when you need it, and at a low fixed monthly cost.

What's Covered?
How You Benefit
Why Us?

What’s Covered?

IT Service levels you can depend on

Average response time of within 12 minutes
99% of issues are resolved remotely – saving you time and money
70% of all incidents & requests resolved by first line support/IT service desk without any escalation

Our Assisted IT Support packages cover multiple areas - services and delivery can be tailored to your specific IT outsourcing requirements:

Award winning service and support: unlimited calls and remote resolution of IT issues
Infrastructure Management and Support including Local Backup Management
24/7 Server & Device Monitoring including switches, routers, firewalls and more
In-depth Monitoring, Audits and Reports
1st, 2nd and 3rd Line Support: highly trained Service Desk and Helpdesk analysts speaking jargon-free English
Daily Backup Checks & Alerts
Software Patch Management
Antivirus Management
Asset Management
Third party software management and supplier liaison
Management Reports for complete transparency
We provide tailored IT service desk software for your internal teams to ensure they conform to the key disciplines of Incident Management, Problem Management & Change Management in line with the SDI/ITIL best practice framework
Optional 24/7 On-Call services
Optional Backup/Restore Integrity Testing

How You Benefit

Technical IT outsourcing made easy: filling gaps in in-house skills with fully qualified engineers
Reduce IT support costs – optimise IT support performance
Faster fixes, smarter support, smoother return to service - and less downtime
Complement your existing team without additional investment, headcount or resources: lower cost IT services and support than you could resource and deliver in-house
Peace of mind: keep systems and networks up-and-running
Your IT people can focus on strategy and value-added projects rather than mundane though essential day-to-day operations

Why Us?

Our credentials are impeccable, our focus is simple: to deliver the best possible IT services and IT support to your business.

Industry Best Practice – we use the SDI/ITIL best practice framework for all service delivery functions
Guaranteed SLAs drive consistently high service levels
Proven experience serving the mid-markets and across all sectors
Complete transparency so clients can constantly measure and benchmark the service we provide to them, including an advanced Client Extranet System with dashboard
Accreditations – three stars from the Service Desk Institute (SDI) plus all the Microsoft Gold, Dell Certified, VMware, Symantec, Websense, Safend and Quest partnerships you’d expect
Flexibility to outsource your specific requirements such as 1st, 2nd or 3rd line IT support services.