About Us - Meet Our People, Visions and IT Management Services

Our Vision

To provide an unrivalled managed service that ensures operational excellence at all times.
 

Our Aim

To provide a dynamic team culture that promotes personal development, rewards innovation and embraces change and diversity.
 

Our Passion...

• ...For People:
• We build long term customer relationships
• We build excellent working relationships with our partners, who include Microsoft (we are a Gold Midmarket Solutions Provider), Dell, Cisco, Symantec and others
• We employ approximately 60 people, all of whom are highly skilled and knowledgeable and in whom we continue to invest
• We won the Computer Weekly Best Places to Work in IT award in 2008 after being short-listed in 2007

• ...For Sound Work Practices:
• We follow industry best practice and follow all robust processes
• Our working methods are based on the ITIL & SDI framework and methodologies
• We were an IT Consultancy of the Year finalist in the BCS (British Computer Society) IT Industry Awards 2008 - Organisational Excellence Section
• We can measure and demonstrate our value to your business through our quality of service reports

• ...For Professionalism:
• We work to the highest level of the Service Desk Institute (our IT service desk holds a 3-star SDI rating)
• We know which IT solutions work quickly and effectively
• We believe it's our job to support your IT function to keep your business running efficiently
• We fix over 98% of incidents remotely, usually without you even knowing there was a problem
• We tailor our IT outsourcing solutions to the individual needs of our customers, so that their IT investment truly supports their business and we have commercial ROI at heart
• We work with a wide variety of organisations, large and small, delivering high quality, consistent IT support, solutions and consultancy

Externally, we work with our clients to help them accomplish their business objectives and their growth potential.

What Makes Us Different?

We make sure that our clients receive the very best possible levels of service. Beginning with a full analysis of your network we are able to offer you the very best advice in terms of hardware/software requirements that will not only improve your network and offer an excellent ROI but will ultimately mean that your network becomes an asset to your company.

From there we provide a proactive support structure using the latest monitoring and reporting technologies meaning that all issues are highlighted and dealt with in a prompt manner - sometimes without our clients even being aware of the problem.
 

Our Methodology

Using a consultative and sincere approach, The Internet Group's professionals will identify exactly which parts of your business could benefit from our services which will change your IT from an overhead to an asset. We provide you with a complete range of IT solutions that will suit your business - from a world class service desk, cutting edge predictive monitoring platform, industry leading IT audits, bespoke application development right through to strategic consultancy (all based on the ITIL & SDI framework and methodology).

All The Internet Group services and solutions are aligned to the 5 core areas of our business:

• Consultancy - Network and security audits, disaster recovery and prevention, compliance checks, strategy and roadmap planning
• Supply - hardware, software & ISP services
• Installations - network upgrades/enhancements/migrations and project management
• Management - an SDI compliant service desk, highly proactive network management and reporting
• Development - PHP application development and support

We will deliver your business "Performance Without Fail"