New Market Intelligence report: The IT Service Desk now available for download

The report, The IT Service Desk, is designed to give a broad overview of how the Service Desk functions today, as well as its role in delivering IT services and support to customers. This new resource from the managed service provider will also provide readers with insight into the Service Desk market, including trends, drivers for change and definitions for industry bodies including the Service Desk Institute.

The IT Service Desk is the first of a series of Market Intelligence papers from The Internet Group, which will cover a number of key topics and issues facing managed service providers and IT service management companies today and in the future.

The IT Service Desk is free to download. To get your copy of the report, please click here