+44 (0)800 007 5797 |
Support Line: +44 (0)845 458 0497 |
News >
Latest News >
The Internet Group Confirms Gold Membership of the Service Desk Institute (SDI)
IT OUTSOURCING
 | Want to reduce your IT support costs & increase productivity? |
| Yes |
IT SUPPORT CALCULATOR
The Internet Group Confirms Gold Membership of the Service Desk Institute (SDI)
23 Jun 2011The Internet Group, the London IT management and IT outsourcing specialist, has announced that it is now a Service Desk Institute (SDI) Gold Member.
Having been awarded a coveted three star rating by the SDI for its service desk earlier this year for open and direct communication with clients as well high levels of customer satisfaction, Gold Membership status further confirms The Internet Group’s commitment to best practice service desk support.
Adam Maurice, managing director of The Internet Group said, “We firmly believe in the framework and methodology that the SDI represent, and since we have introduced these into our business, we have seen the client experience get better and better.”
Connecting service desk professionals across a network of countries, SDI Gold Membership allows The Internet Group’s own service desk team further access to the very latest industry intelligence, thought leadership seminars, events and research.
Keeping service desk technicians abreast of service desk developments from a global perspective, SDI Gold membership is also a hallmark of a service desk committed to achieving a consistently high level of customer satisfaction.
Having maintained a three star SDI accreditation for two consecutive years, The Internet Group’s London–based service desk provides 24-hour incident resolution with an average response time of just 12 minutes. Proving an expert single point of contact, The Internet Group’s service desk facilitates incident management, service request management, change management and problem management for end users.
All of The Internet Group’s IT management services are based on the internationally recognised ITIL v3 and SDI frameworks.
Having been awarded a coveted three star rating by the SDI for its service desk earlier this year for open and direct communication with clients as well high levels of customer satisfaction, Gold Membership status further confirms The Internet Group’s commitment to best practice service desk support.
Adam Maurice, managing director of The Internet Group said, “We firmly believe in the framework and methodology that the SDI represent, and since we have introduced these into our business, we have seen the client experience get better and better.”
Connecting service desk professionals across a network of countries, SDI Gold Membership allows The Internet Group’s own service desk team further access to the very latest industry intelligence, thought leadership seminars, events and research.
Keeping service desk technicians abreast of service desk developments from a global perspective, SDI Gold membership is also a hallmark of a service desk committed to achieving a consistently high level of customer satisfaction.
Having maintained a three star SDI accreditation for two consecutive years, The Internet Group’s London–based service desk provides 24-hour incident resolution with an average response time of just 12 minutes. Proving an expert single point of contact, The Internet Group’s service desk facilitates incident management, service request management, change management and problem management for end users.
All of The Internet Group’s IT management services are based on the internationally recognised ITIL v3 and SDI frameworks.
IT SUPPORT & CONSULTANCY - SUPPLY - INSTALLATIONS - MANAGEMENT - DEVELOPMENT
Our Partners & Awards:
 |
 |
 |
 |
 |
 |
 |
 |
