Double Winners at 2010 SDI IT Service Excellence Awards

The Internet Group is delighted to announce that they are the winners of two awards at the 2010 SDI IT Service Excellence Awards.

The Service Desk Institute (SDI), a leading independent professional organisation for the IT service and support industry, presented the two awards at the prestigious 2010 IT Service Excellence Awards Ceremony last night (8th June 2010).

They won the IT Service Excellence Supplier of the Year award (as nominated by their clients) and Matthew John, (The Internet Group's Support Services Manager) received the IT Service Excellence Professional of the Year award.

The IT Service Excellence Awards 2010, now in their 15th year, aim to recognise, promote and acclaim excellence, professionalism and innovation in the industry, and celebrate the outstanding achievements of individuals and teams worldwide for the contribution they make. Held in conjunction with the SDI Annual Conference, the Awards are regarded as the IT Support industry Oscars and the highlight of the IT support year calendar.

The Internet Group's clients rated every aspect of their performance in a survey conducted by the SDI, including quality of service, understanding, and knowledge, impact on client's business operations, client services and value for money. The Internet Group received the highest score during this survey out of the three finalists.

Adam Maurice, Managing Director of The Internet Group, commented: "Winning these awards is a tremendous achievement for us. We are incredibly proud of all our staff and thank our clients for their excellent feedback. We're always aiming to add value to our client's businesses and deliver a trusted and enjoyable customer service experience. We're delighted that our efforts have been recognised once again by the SDI."

Maurice concludes: "Winning these awards reinforces the SDI 3 star accreditation we achieved back in November 2009. This proves that we have the maturity, disciplines, and processes to provide a world class managed service."