3rd Line Support Engineer - North London

SORRY BUT THIS VACANCY NO LONGER EXISTS

Who are we...

• Leading specialist provider of managed IT services using cutting edge Microsoft & Cisco technologies
  

• Diverse technology base
  

• Large portfolio of clients with varied sized networks ranging from small business to enterprise
  

• Strong reputation for customer service and best-practice solutions
  

• SDI IT Supplier of the Year - 2010
  

• Winner of Best Places to Work in IT – 2008
  

• SDI 3 Accreditation
  

Job Purpose

The Role...

• Acting as the 3rd line specialist of all incidents escalated from Service Desk and 2nd line teams
  

• Ability to create knowledgebase articles and monitor/update and train on these documents
  

• Support our developing requirement of larger corporate (100 servers+)
  

• Create in depth Root Cause Analysis (Problem Management) of known errors and create workarounds and suggest long term fixes
  

• Dealing with all the general day to day support
  

• Liaising with 3rd parties and other vendors to resolve network issues

You must be...

• Microsoft/Cisco/VMWare related qualifications (MCSA, MCSE, MCITP, VCP, CCNA, CCNP, etc)
  

• Excellent understanding of MS 2003/2008 Windows server
  

• Excellent understanding of MS Exchange 2003/2007/2010
  

• Excellent communication skills, both written and spoken
  

• Solid understanding of Active directory and network systems
  

• Ability to diagnose issues and investigate solutions
  

• Experience with virtualization technologies including VMWare and HyperV
  

Desirable

• Experience with SAN solutions and/or Citrix

What we offer...

• Competitive salary
  

• Excellent training and development opportunities
  

• Full benefits package