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Technical Support Specialist

SORRY BUT THIS VACANCY NO LONGER EXISTS

Who are we...

• The Internet Group is a leading specialist provider of managed IT services to business clients
  

• Leading IT Service Provider specialising in cutting edge Microsoft and Cisco technologies
  

• Diverse technology base
  

• Large portfolio of clients, national and international, with varied sized networks ranging from small business to enterprise
  

• Strong reputation for customer service and best-practice solutions
  

• Service Desk Institute 3 Star Accreditation (smallest company in the world to obtain this accreditations)
  

• Winner of “SDI’s IT Service Excellence Supplier of the Year 2010” award (as nominated by their clients)
  

• Winner of “SDI’s IT Service Excellence Professional of the Year 2010” award
  

• Winner of Best Places to Work in IT – 2008

The Role...

The opportunity is for an experienced 3rd Line Support Specialist to join a growing and reputable company who operate full outsourcing and support services.
You must have a strong enterprise background with skills in SAN’s, VMWare, CISCO, Citrix and all Microsoft platforms. A working knowledge of Routers / Switches / VPN would be a definite advantage.

It is also essential to have a good understanding of the Middle Market Enterprise, and a background of working in a managed service provider would be beneficial.

It is desirable, though not essential, to have recognised certification or qualifications such as MCSE/CCNA/CCNP, and essential to have practical experience of managing business critical network environments.

The position suits a person with excellent general competencies, good telephone manner with an interest to learn.

• Day to day management of incident volumes ranging across a broad technical spectrum.
  

• Acting as the 3rd line specialist of all incidents escalated from Service Desk and 2nd line teams
  

• Ability to create knowledgebase articles and monitor/update and train on these documents.
  

• Support our developing requirement of larger corporate (100 servers+)
  

• Create in depth Root Cause Analysis of known errors and create workarounds and suggest long term fixes.
  

• Dealing with all the general day to day support.
  

• Liaising with 3rd parties and other vendors to resolve network issues.

You must be...

• Microsoft/Cisco/ VMWare related qualifications will be a distinct advantage
  

• Excellent knowledge on the full range of Microsoft Operating Systems
  

• Excellent communication skills, both written and spoken.
  

• Solid understanding of Active directory
  

• Ability to diagnose issues and investigate solutions
  

• Experience with virtualisation technologies including Citrix Xen, VMWare and Hyper V.
  

• Proven track record of IT support for at least 5 years in a Service Management field.
  

• Good communication skills
  

• Desire to increase personal knowledge
  

• Excellent Customer Service Skills along with written communication skills
  

• Ability to work in a team and individually

What we offer...

• Competitive salary
  

• Excellent training and development opportunities
  

• Full benefits package
  

Why The Internet Group...

Our employees are our most precious asset. We want to help you achieve your professional goals whilst developing in our growing company. You will be given the opportunity to develop your career within our vibrant and forward thinking company.

Is this you?

If so, we would love to hear from you. Please email your covering letter and CV to recruitment@theinternetgroup.com quoting reference: TSS0810.