Service Desk Analyst (1st Line Support Engineer)

Who are we...

• Leading IT Service Provider with a proven track record spanning 8 years and regarded as one of the top three IT support companies in the Greater London Area.
  

• Specialists in Microsoft (Gold Partner) & Cisco technologies
  

• Winner of Best Places to Work in IT – 2008 as voted by Computer Weekly Magazine due to our constant investment in our staff
  

• Strong reputation for customer service and best-practice solutions Dynamic, entrepreneurial company focusing on internal training and personal development
  

• Portfolio of national and international clients
  

• SDI 3 star accredited Service Desk (World’s Smallest company to achieve this level)

The Role...

• To provide remote helpdesk support to our customer’s networks, including desktop and server support.
  

• Liaising with 3rd line parties and other vendors to resolve network issues and ensuring customers are kept informed at all times

You must be...

• Proven track record of IT support for at least 6 months to 1 years in a Service Management field.
  

• Good communication skills
  

• Desire to increase personal knowledge
  

• Excellent Customer Service Skills along with written communication skills
  

• Ability to work in a team and individually
  

• Ability to work remotely on client networks
  

Skill Requirement...

• Any Microsoft or IT related qualifications will be a distinct advantage
  

• Excellent Desktop knowledge on the full range of Microsoft Operating Systems
  

• Solid understanding of MS 2003/2008 Windows server
  

• Solid understanding of Active directory
  

• Ability to build and configure a Server & Work station
  

• Client focused and quick to react
  

• Ability to diagnose issues and investigate solutions

What we offer...

Why the Internet Group...

Is this you?