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The Internet Group (IT Support): Performance Without Fail
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Service Desk Analyst (1st Line Support Engineer)

Who are we...

  • Leading IT Service Provider with a proven track record spanning 8 years and regarded as one of the top three IT support companies in the Greater London Area.
  • Specialists in Microsoft (Gold Partner) & Cisco technologies
  • Winner of Best Places to Work in IT – 2008 as voted by Computer Weekly Magazine due to our constant investment in our staff
  • Strong reputation for customer service and best-practice solutions Dynamic, entrepreneurial company focusing on internal training and personal development
  • Portfolio of national and international clients
  • SDI 3 star accredited Service Desk (World’s Smallest company to achieve this level)

The Role...

  • To provide remote helpdesk support to our customer’s networks, including desktop and server support.
  • Liaising with 3rd line parties and other vendors to resolve network issues and ensuring customers are kept informed at all times

You must be...

  • Proven track record of IT support for at least 6 months to 1 years in a Service Management field.
  • Good communication skills
  • Desire to increase personal knowledge
  • Excellent Customer Service Skills along with written communication skills
  • Ability to work in a team and individually
  • Ability to work remotely on client networks

Skill Requirement...


  • Any Microsoft or IT related qualifications will be a distinct advantage
  • Excellent Desktop knowledge on the full range of Microsoft Operating Systems
  • Solid understanding of MS 2003/2008 Windows server
  • Solid understanding of Active directory
  • Ability to build and configure a Server & Work station
  • Client focused and quick to react
  • Ability to diagnose issues and investigate solutions


What we offer...


£18-22k (dependant on experience) + guaranteed training package + benefits
A fun and challenging environment offering the tools and support to further your career development.

Why the Internet Group...


Our employees are our most precious asset. We take the time and the investment to grow them which in turn will increase their knowledge, improve their job satisfaction and provide them with a structured personal development road map to enhance their careers and allow them to mature within our vibrant and forward thinking company.

Is this you?


If so, we would love to hear from you. Please email your covering letter and CV to tigrecruitment@theinternetgroup.com quoting reference: SDA0210.

Please complete the online test on our website asap.

Latest News

25 Feb 2010

For those of you who don’t know, we have monthly dress down days here at The Internet Group (last Fr...

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